FAQs

To view our FAQs, click on the category or question below.

  • When will I receive my order?

    Each Dade Designs’ original is an individual work of art. Therefore, your item is generally not made until you place the order. Depending on the complexity of the item, it may take up to 2 weeks before the item is shipped. A few items may take longer, and these items are indicated as such in the product description.

    If, for some reason, a part is out of stock or is not available, you will be notified by email with a revised ship date or unavailability notice. On such rare occasions you will be given substitution choice(s) or the option to cancel. All items are made in the order they are received. We also carry items we think are unique or are of interest to our customers. Such items are usually shipped within 1 – 2 business days.

    If you have any questions on a particular item or on your order, please email us via our Contact Form.

  • Custom Work
    • Do you offer custom work?

      Absolutely! That is one of the things we do best! We specialize in custom orders; whether it is integrating your pendant or heirloom piece into a design, giving “new life” to an old favorite, or creating a one-of-a-kind piece for a special event, we would love to make that special look just for you. Give us a call or send us an email via our Contact Form and we will put an estimate together for you.

    • Can I get something in a different length or size?
      If you love the style of a particular item but would prefer it in a shorter or longer neck/wrist size, give us a call or send us an email via our Contact Form and we will put an estimate together for you.
  • Care / Cleaning
    • General Care

      It is important to take good care of your jewelry. Always apply makeup, perfume, hairspray, etc. (allowing time to dry) before putting on your jewelry. Do not wear your jewelry while exercising, taking a shower, swimming, etc., as body oils and perspiration can damage the luster of your jewelry. After wearing your jewelry, wipe with a soft, lint-free or slightly damp cloth before storing to help ensure that it remains free from these build-ups. Use an anti-tarnishing cloth as needed on your precious metal components such as sterling, 14kt, and gold-filled. Store items in an anti-tarnish environment (pouch or case) immediately after use. (Note: Pavé set, cubic zirconias, rhinestones, Austrian crystals, etc., should not be cleaned with or exposed to water, as moisture can damage these types of stones – use rubbing alcohol very sparingly – only a few seconds – to remove debris.)

      Do not leave your jewelry out (lying on your dresser, etc.) ‚ store immediately after each use. Avoid the urge to “throw” your jewelry together in a drawer, jewelry box, or in your purse, etc. It is best to store items separately to avoid damage to the beads, stones, pearls, etc. Store your jewelry in a slightly coiled position or in a fully extended position (depending on the item and its’ length) to avoid “stress” points or kinks in your jewelry’s stringing materials. With proper care, your items should not need to be restrung for several years. Exception: Generally, items strung on silk should be restrung approximately every 5 years, depending on use.

    • Pearls

      Pearls are somewhat soft compared to other gemstones and precious metals. You will want to take special care of your pearls to ensure they remain bright and beautiful for generations to come. Lightly wipe the pearls with a soft, lint-free cloth after you wear them to remove oils, perspiration, etc. You may use a slightly damp, soft cloth if needed. It is important to keep the luster intact, so be extremely gentle while wiping the pearls. Do not leave your pearls laying out‚ they should be stored in a soft, closed environment after each use.

    • Anti-tarnish pouch
      We provide a beautiful anti-tarnish pouch with every item ordered!
  • Gift Wrapping
    • Do you offer gift wrapping?

      Yes we do! There is no charge for this service for all items over $75. Please include in the order information what you would like on the card and who the gift is from. For example:
      Happy Birthday Mary! Love, Sis

  • Allergies
    • Could I be allergic to sterling or gold-filled jewelry?

      Only a small percent of the population is allergic to sterling silver; however, some people are allergic to nickel. Since sterling silver is alloyed (usually around 8%) with other metals such as nickel, there is a chance someone with this allergy cannot wear Sterling.  Gold-filled is an actual layer of gold over the metal, so most people with a metal allergy can wear it. In either case, you will know by irritation on the skin; slightly red and possible small bumps, and the area may be itchy. If you have allergies to metal, you should not wear items labeled SP or GP (silver plated or gold plated) or items that just say silver or gold (or silver tone or gold tone) as these items are plated and offer little protection to the metals. We rarely use plated items, but a few designs may require a certain looking bead that is only available in a plated design . Please use our <a href=”../contact/”>Contact Form</a> if you have any questions about allergies.

  • Methods of Payment
  • Sales Tax
  • Shipping
    • How do you calculate shipping charges?

      Shipping is based on your zip code and is calculated before your order is confirmed to pay.

    • What countries do you ship to?

      Currently, we only ship within the United States.

    • How long does shipping take?

      Each Dade Designs’ original is an individual work of art. Therefore, your item is generally not made until you place the order. Depending on the complexity of the item, it may take up to 2 weeks before the item is shipped. A few items may take longer, and these items are indicated as such in the product description.

      If, for some reason, a part is out of stock or is not available, you will be notified by email with a revised ship date or unavailability notice. On such rare occasions you will be given substitution choice(s) or the option to cancel. All items are made in the order they are received. We also carry items we think are unique or are of interest to our customers. Such items are usually shipped within 1 – 2 business days.

    • We will email you when your order is shipped. We ship USPS. Please allow up to 5 days for delivery, although most reach their destination within 2 to 3 days.

    • If you have any questions on a particular item or on your order, please email us via our Contact Form.
    • What if my package is damaged in Shipping?
      We thoroughly check and package each item carefully. If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of receiving your item. If you receive your item on a Friday, you must contact us by the end of the business day the following Monday.
  • Returns
    • How long do I have to return or exchange an item?

      You may return an item within 30 days of receiving the item. You will need a Return Authorization approval for returns. Custom orders are non-returnable.

    • How Do I Return an Item For Credit or Replacement?

      The fastest way is completing our Contact Form
      1. Your full name, mailing address, email address & phone number (day and evening)
      2. The name and address of where the merchandise was shipped
      3. The item(s) you wish to return/exchange and the reason(s) for the return/exchange.

      NOTICE: DO NOT return an item without emailing us the above information! We need to give you an address to return your item(s). We will contact you within 24-48 hours by phone or email. Please return the item protected carefully and in the original packaging. If you damage or break the item, it cannot be returned.

      Our RA office hours are Monday through Friday 9:00 am – 5:00 pm EST excluding holidays.

  • Repairs
    • What do I do if my item breaks?
      We are confident in the strength and quality of our materials. If your item breaks due to normal wear and care within 90 days of purchase we will repair your item at no charge. Storing your jewelry improperly does not constitute normal wear and we will provide an estimate for repairs when you email us via our contact form. Please email us for a return authorization number.

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